Overcoming a Personality Clash

Retail & Merchandising

After screening 12 potential candidates, the client hired PeopleSuite to find a candidate that fit personally and professionally. We implemented a specialized screening process, placing the perfect candidate with the client.

Job Title	Accounts Receivable Manager
Industry	Retail & Distribution
Company Profile	Major coffee company with national retail and wholesale distribution.

Days To Fill

CANDIDATES PRESENTED

Challenge

Client had gone through 12 candidates when PeopleSuite was put on the job. We then presented six. Four went face to face. All failed. Every candidate who made it to an interview was both a cultural fit and a skills fit, but didn’t “click” with the CFO and the Controller.

Strategy

We didn’t quit. We got curious. With limited access to the CFO and Controller, we asked HR what “clicking” really meant. We changed our screening process with candidates and incorporate different questions: How did they handle different types of personalities? How well could they follow non-verbal cues? What was their strategy for communicating with leadership? How do they approach teams that have been led incorrectly? How would they manage a team?

Result

By rethinking our screening strategy, we found the perfect candidate in the second wave of candidates based on our tweaked assessment strategy. The result was a placement.

Replacing a 20+ Year Incumbent

Our client was in need of a well-rounded and strategic candidate, but had tight salary and time restrictions. After networking and engaging with local candidates, we managed to keep costs low and identify high-quality candidates.